Recharging Small Businesses
We enable you to successfully retain and empower your employees, deliver consistent and repeatable top-notch customer experiences, and improve your technical efforts to maximize your resources through consulting, done-for-you services, and do-it-yourself resources.
We believe your HOW is as important as your WHY.
Business Process Consulting
Together, we assist you in resolving known (or yet uncovered) issues and provide you with the expertise needed in core business processes.
Business Process Services
Our services allow you to get more done and trust important tasks without having to hire full-time staff. It keep costs under control, and increase efficiency.
Do It Yourself Resources
Utilize our do-it-yourself tools to start, grow, and refine your core business processes. Our affiliates also provide added benefits in providing you the tools you need to accomplish your goals.
Business Process Management
Chaos and Disorganization
Low productivity, unclear expectations, and fewer repeat customers all indicate that your organization suffers without processes in place or the ones that are in existance are inadequate. If they exist, your policies, procedures, checklists, safety data sheets (SDS), and training materials are scattered throughout the office or stored in multiple binders. Your embattled team spends several hours a week looking for information they need to accomplish their tasks if they can find it.
Unproductive and Unengaged
Human Resource Management
Inconsistent actions, unproductive employees, and low revenue are all evidence of an organization in a downward tailspin due to process issues. Underperforming team members can undermine your organization’s performance. Reduce the most common reasons why employees underperform. Unclear expectations, lack of skills, and inadequate training and development opportunities are all barriers to performance success.
No Growth or Improvements
Well-defined structure and repeatable processes improve your customer’s experiences, boost morale and employee performance, and results in increased revenue. Having strong policies and process procedures in place demonstrates that the business puts safeguards in place for regulatory enforcement. Lack of understanding and not investing in technology lend to noncompliance. For example, privacy and security is important to everyone.
What You Get from Working with Us
Gaining outside perspective is an invaluable resource for any business owner. That’s why mentorships and consulting relationships work. It removes any internal bias, judgement, and reduces conflict. Outside perspectives consider other beliefs, experiences, and view points.
Our experience and knowledge allows us to deliver top-notch assistance to get your team members up to speed with practical job-related skills. We utilize best practices to measure the effectiveness of your onboarding, orientation, and on-the-job training. This enables you to get the most return-on-investment (ROI).
Most owners, CEOs, and leadership do not have the time to develop processes, trainings, and multi-year strategies. We will work to get the best results for you while you spend your time on what you need to do. In other words, we save you time (and money), especially when we handle your compliance monitoring for you.
In The Business Playbook, serial entrepreneur Chris Ronzio (owner of Trainual) walks you through his proven framework for building a playbook: the profile of your business, the people who work in it, the policies that guide it, and the processes that operate it. He shows you how to codify your culture and create a living document that allows you to let go of day-to-day responsibilities and empower your team to run the business without you.
How We Work with You
People are the most important resource of any business. We assist you in empowering your employees with the tools and resources they need to be successful in their roles and positions in your business. We offer customized employee handbooks, performance evaluation tools, and more. Successful employees are game changers! We review your core processes and assess them for functionality. Then, we create practical action plans to boost productivity and performance.
Then Business Processes
Through process mapping, process documentation and measurement, we assess your processes for improvement. We find current areas of strength and boost performance. We create practical action plans for increasing productivity and performance. We create and deliver custom training playbooks to empower your employees. Thus, we improve employee retention, enable employee accountability, and support on-going revenue increases.
Our partnerships with solution system providers give you a convenient and accessible way to distribute important organizational know-how to your employees, trainees, and associates all at their fingertips via desktops, tablets, or smartphones. Thus avoiding any excessive time looking for organizational information, reducing knowledge bottlenecks, and supporting the onboarding of new hires and your existing workforce’s professional development.
Scheduling your initial (no obligation or cost) discovery conversation with us via video conferencing. Perhaps with a cup of coffee (or tea, if you prefer), share with us what you are experiencing, what are your goals and needs, and how you would like to proceed.
How Process Documentation Helps You
Reclaim Lost Productivity
The average employee spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks.
Ensure Knowledge Transfer
Have confidence that important knowledge has been reviewed – even when a specific deadline is needed, such as OSHA training requirement. Share information needed in specific roles and responsbilities.
Reinforce Knowledge and Skills
Organizations that reinforce the knowledge and skills learned during training with accountability and support systems can expect as much as 87% application on the job.
Centralized Knowledge Base
Everyone in the Business will know where to go to find what they need to do their job. And even if they don’t know where something is off the top of their head, they can easily search for it via the search bar.
70% of all learning that directly contributes to job performance takes place on the job. Close the gap between between learning and behavior, as well as to prevent the cycle of waste when training is repeated for people who possess the required knowledge and skills but fail to perform approporately on the job.
Provide Consistent Customer Experiences
Your entire team can provide a consistent supportive service to each of your customers. Supportive training on the unique how-to’s of the business helps to get everyone in your team on the same page.
Recharge Digital Consultants
We are excited to assist our small to medium business clients in starting up, establishing and improving core processes, and developing growth so that they can succeed in empowering employees, delivering top-notch customer experiences, and recharging their technological innovation efforts.
What Our Clients Say
“Cherisa oversees my office manual, employee documentation, social media presence, etc & 100 other items I don’t have the time or desire to keep current. She puts out fires before I see the smoke. What would I ever do without her on my team!”
Dr. W. Neale, DDS, MS
“Cherisa works with me often to assist in the updating of my website. She has such a strong gift of insight into what revisions are needed and what updating is needed in content. Cherisa is organized, creative, punctual and humorous. I thoroughly enjoy working with Cherisa. I would recommend her for new and mature projects.”
“Cherisa clearly states the challenges businesses face and helps you find the best approaches that work for you.”
“I have worked with Cherisa a few times over the years. She is very knowledgeable about her industry and does a great job of helping your business.”
“Cherisa is a knowledgeable and insightful person in business management and IT development. She works well with management and frontline staff and is able to get the right infrastructure set up that works well for all parties involved. She is an asset to all who work with her.”
“Cherisa is a knowledgeable, skilled, and dependable professional in business management, technical services, and project management.”